All rights, obligations, specials, orders and agreements that fall under these General Terms and Conditions, and under this condition, are applicable under Dutch Law and Jurisdiction. In the case of translation or explanation of the contents of Serafina’s website, the Dutch version of the text in this website and these General Terms and Conditions will remain determinate.

1. General
These conditions apply to all sales and agreements between Serafina and the consumer, whereby Serafina will apply these conditions unless agreed otherwise in writing. If products are ordered from Serafina, the purchaser automatically accepts the stipulations set out in these General Terms and Conditions.

2. Orders
Once an order has been placed, the consumer will directly receive an email to confirm the details of the order and the total costs associated with the order. All orders will be sent within five working days after receipt of payment by the consumer. In the case of technical malfunction, however, which falls under the category of circumstances beyond Serafina control, an order will be shipped as soon as possible. Serafina will keep the consumer duly informed of the status of the order. We strive to keep our website (www.bottega serafina.com) as current as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact the consumer as soon as possible.

3. Prices and payment
All prices indicated on Serafina’s website are in Euro’s and include value added tax. Customers are able to make payments electronically to Serafina in many different ways. The differing payment methods are indicated on the website under the “payment and shipment info”.
Payments by credit card are safely conducted through our payment service provider Multisafepay.
Shipment of the order will take place once Serafina has received payment for the order. Serafina will add the shipping costs to the invoice of the order. More information concerning the shipping costs can be found at “shipping policy”. Local country import tax and duties may apply to countries outside the European Union.

4. Delivery
The delivery time is indicative and is therefore not guaranteed. However, the final delivery time will not exceed more than one week of the indicated delivery time, excepting cases of ‘force majeure’. The order will be processed and shipped within five working days of receiving payment. Serafina cannot be held responsible if the post is unable to deliver the order to the consumer on time.

5. Transfer of Ownership
Ownership of merchandise will not be transferred until the associated obligations of purchaser have been fulfilled. At the point of transfer of ownership, which is at the point of delivery of the articles, product liability is transferred to the purchaser.

6. Money back Guarentee
If the customer, for whatever reason, does not wish to retain the article, the customer has the right to return the article to Serafina within fourteen working days after taking delivery of the article. The customer must first inform Serafina in writing via email of their intention, and must follow all further return conditions and instructions stipulated by Serafina. More information can be found at “payment and shipment info” on the website. This guarantee does not comply if the article is not returned in the original condition. Return items will only be accepted if it is sent in the original, undamaged wrapping. This guarantee does not comply on final sales items, socks and tights. Furthermore, the shipping costs of the returned merchandise will be entirely paid for by the customer. Under no circumstances will Serafina reimburse. When a product is returned and Serafina has to pay Import Duties, the paid Import Duties will be deducted from the refund amount. 

7. Queries/Complaints
In the case of queries or complaints concerning any of our products or procedures, please inform us by e-mail (hello@bottegaserafina.com). You will receive a reply within three working days.

10. Privacy
Serafina finds it very important to ensure that all of the customer’s personal information is treated with the utmost care and security. Serafina will not give the customer’s personal information to third parties, except when the information is required for the delivery of the order. When making an order, Serafina requires the customer’s name, invoice and delivery addresses, and payment details so that an order can be processed. The payment details will only be used to conclude the payment process. If the customer subscribes to our newsletter, their personal details will be used to keep them informed of changes to our assortment, special offers, website improvements and other relevant information pertaining to Serafina. Records of website visits are kept for statistical purposes. Information concerning the amount of visitors and visitor frequency to our website will be used for internal research and website improvement. However, this general information is anonymous and cannot be traced back to the individual visitor.

9. Liability
All items in the assortment of Serafina have been produced with the greatest care. Serafina cannot assume any liability for damages in any form whatsoever, either physical, material or immaterial, that can be caused by malfunctioning or ill use of the items sold by Serafina and/ or materials or accessories becoming undone. The content of the website has been compiled with the greatest care. However, Serafina cannot preclude the possibility of any error or incompletes in the information on this website. Serafina cannot assume any liability for the consequences of incorrect or incomplete information on the website. Serafina cannot be held responsible for any typing or misprinting errors that could communicate an incorrect selling price. In that case Serafina will adjust the price as soon as possible. The actual colour of the products can differ from the colours shown on the computer screens. Serafina cannot be held responsible for variations in colours as a consequence of the quality of the computer screens. Also it is possible, due to the handmade nature of the items, that the size slightly varies and / or tiny irregularities may occur. Certain links on the website can give access to websites and information that is being exploited and maintained by third parties. Serafina does not control these sites and it not responsible for the content of these sites.

10. Force Majeure
Despite any other established legal rights, Serafina is entitled , at its own choice, in case of Force Majeur, to cancel your order, or cancel the purchase agreement without legal intervention, by informing the client in writing. Client is not entitled to any damages, unless given the circumstances this would be unacceptable according to measures of reason and fairness.

11. Copyright
All information on Serafina websites is protected by copyright. It is illegal to copy, use or distribute any information from Serafina’s website without first acquiring written permission. Visitors and users of Serafina's website may not claim any rights pertaining to the information on the website. None of the text or graphics from Serafina’s websites may be partially or wholly copied or publicly used for printing, photocopying, faxing, overtyping, in an electronic database, or for any other reproduction purposes.

12. Acceptance of General Conditions
All website users are required to be aware of, and to agree with, all of the above General Conditions. By placing an order with Serafina, the consumer automatically agrees to all of our General Conditions. Serafina’s client’s details are automatically stored in our client list and will receive our newsletter.